FAQ
When can I check-in and out?
Check-in can happen from 3PM and checkout can happen no later than 12 noon. If you are in need of an earlier check-in or a later checkout, we kindly ask you to contact us and then we will do our best to meet your request. In any case, you can leave your luggage free and securely in our care.
When can I enjoy my breakfast?
You can enjoy a breakfast from the buffet in our morning restaurant Monday-Friday from 6.30AM-10.00AM and weekends from 7AM-11AM.
Can I get access to free Wi-Fi?
Yes, you can use our free Wi-Fi everywhere in the hotel. Besides, you are more than welcome to use the computer in our lobby.
Where can I park my car, and what is the price?
You can park your car about 600 meters from the hotel in a monitored multi-storey carpark at the Royal Danish Playhouse. We offer a special price at
Can I bring my dog?
Yes, your pet is more than welcome and allowed everywhere in the hotel (except in our restaurants). However, the dog must not be left alone at any time. Read more here.
How can I get to the hotel?
If you need transport from Copenhagen Airport to our hotel, you can take a taxi or use the metro directly from Terminal 3. If you choose the metro, your stop is Kongens Nytorv from where you have about a five-minute walk to Copenhagen Strand.
If you arrive in Copenhagen with the ferry from Oslo, you can take bus line 20E free of charge. The bus departs from the DFDS Terminal on Dampfærgevej via Østerport Station towards Kongens Nytorv, just outside the department store Magasin Du Nord. From this stop, you have a five-minute walk to our hotel. Read more here.
When is the reception open?
Our reception is open 24 hours a day. If you are in need of transfer, parking, car or bike rental, recommendations of must-sees and foods, or anything alike, we are more than happy to assist you.
When can I eat in the restaurant?
Unfortunately, we do not offer lunch or dinner at the hotel, but we would be more than happy to share our best recommendations of restaurants or cafés, if you contact us in the reception.